How can we help?

Sincerity Cards is commited to making your experience easy. If you have any questions or are experiencing technical issues, please refer to our help section below.

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MEMBERSHIPS

To become a member of Sinceritycards.com, please click here to join.

As a paid member, you can send as many ecards and Personalized  cards from our collection, as you would like. All memberships include access to great benefits like:

  • Sending your ecards to any social platform!
  • Include gift cards with your ecard!
  • Personalize and print store quality cards from home!

A membership can be purchased for $24.99 per year or just $35.99 for two years. Monthly memberships are also available for $4.99 each month. Taxes may apply. To sign up for our Membership, please click ‘Start Your Membership‘ at the top of our website.

You can also register for an account to send free cards.

For more information about Membership please see our Member Benefits page.

For United States customers, the Subscription fee advertises the price for your membership, and it does not include taxes. However, we may be required to collect tax based on local tax requirements in your State, County or City. These amounts can change over time and are based on the information you provided and the applicable tax rate at the time your membership began or as it is subsequently renewed.

Currently we do not Service outside the Continental United States.

We accept the following methods of payment:

– Credit cards including Visa, MasterCard, Discover, and American Express.

– Bank issued debit cards from Visa and MasterCard.

* This process costs an extra $2.95 for electronic handling, and it is added to your membership cost.

– Apple Pay

All methods of payment are secure, safe, and simple.

As an active member, you can send an unlimited number of ecards. You can also print an unlimited number of personalized cards from our collection.

 

You can change your email and newsletter settings by visiting Email Preferences in the ‘My Account’ section of the website. The ability to manage email notifications can also be found at the bottom of the email you received. There is a link to the “Subscription Center”, where you may choose to unsubscribe or manage the notification emails you wish to receive from us.

When becoming a member, we asked you for account information so that we could bill your account our membership fee.

In order to verify that the billing information provided is accurate, a Pre-Authorization Fee is charged to the account to verify that it is an open and active account.

This charge is either $1.00 or $0.00 and is placed ahead of any automatic renewal date, so that your account can be processed effectively and efficiently. Once the account is validated, the charge is reversed from your account shortly thereafter. Pre-Authorization charges will automatically fall off of your statement after a few days.

ACCOUNT SUPPORT

Please make sure that your password is entered in correctly by using the “show” button located next to the password field. Keep in mind that passwords must contain at least 8 or more characters, a mix of upper and lower case letters (at least one upper case letter), and at least one number.

If you’re getting a “please correct your email or password” error, you may be inputting an email address or password that does not match what we have on file.

Some of the more common reasons for this are:

  • Quotation marks, brackets or spaces before or after the email address
  • Automatic fill-in of password information by your computer
  • Additional characters or spaces in either field

We recommend that you manually type your email address and password. If that does not resolve the issue, you can also reset your password.

 
  1. Click the ‘My Account’ link located at the top of the screen and select ‘Change Password’.
  2. Type in your current password and your new password and select ‘SAVE NEW PASSWORD’.
  3. If you’ve forgotten your password, select ‘Forgot Password?’ and enter your email address. You’ll receive an email informing you how to proceed.

Our customer support agents would be happy to help you access your account.

Please contact our Customer Support Team so we can assist you further.

We are open Monday through Friday from 9:00 a.m. to 5:00 p.m. EST.

You can email us at support@sinceritycards.com or via our contact form.

Our Customer Support agents will respond as soon as possible.

Sincerity Cards memberships renew automatically. If you do not wish to have your membership renewed, please log in to your account and select option to Cancel Membership. Your membership will expire at the end of your term. Please note, charges already incurred may be non-refundable under the terms of your membership. You may continue to use your membership until it expires.